TradeResolve
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For Customers For Tradespeople

Fair to the customer. Fair to the tradesperson.

Start every job on the same page.

One Unified Agreement before any work begins, so everyone knows where they stand from day one in the event of a dispute.

We don’t take sides.

TradeResolve works for neither the customer nor the tradesperson; we work for what’s right in the event of a dispute. We offer a clear, unbiased resolution pathway that both parties agree to follow. Where required, this can include an impartial TradeResolve Master Assessor who visits to inspect the work and/or resolve any dispute over payments owed.

No more worry of poor workmanship for customers, and no more worry of late or non-payment for tradespeople.

Which applies to you?

One agreement, two sides. Both get the same protection.

Showing the site for customers. The rest of the page follows your choice.

Having work done on your home

  • Poor workmanship gets looked at properly. An impartial Master Assessor who knows that trade inspects it, so it isn't your word against theirs.
  • Walk-offs and no-shows are on record. Every step is dated and logged from day one.
  • You're not left to fight it alone. If it ever goes further, the TradeResolve Evidence Document sets out the agreement, the steps both sides took, the relevant messages and our expert findings.

Ask your tradesperson: "Will you work under TradeResolve?" A good one has nothing to lose.

A homeowner relaxes at her kitchen island with a cup of tea, reading her phone, while a tradesman measures a newly fitted cabinet behind her A tradesman beside his van on a homeowner's driveway shows her the job details on his phone, and she nods in agreement

The risk on every job

Building work shouldn’t be a gamble.

Most jobs go fine. When one doesn’t, you’re on your own: money already paid, a half-finished house, and your word against theirs.

£8,729average that UK homeowners say they’ve paid to put botched work right
52%of homeowners say they don’t trust tradespeople
£14.3bnestimated cost of rogue builders to UK households over five years

Sources: FMB and TrustMark survey of 2,000 homeowners, Jan 2025; Federation of Master Builders, Jul 2025.

A worried couple stand in their half-finished kitchen extension, looking at rough plasterwork and abandoned tools

Sound familiar?

  • The deposit’s paid, then they stop turning up. Calls go unanswered and the job sits half done.
  • It doesn’t look right, but you can’t prove it. You’re not an expert, and they say it’s fine.
  • “That wasn’t in the quote.” The price creeps up halfway through, and nothing was written down.
  • Nowhere fair to turn. It’s a solicitor, the small claims court, or giving up.

Without TradeResolve

  • Promises made on the doorstep
  • Your word against theirs
  • Arguing over what was agreed
  • Paying to fix it, or living with it

With TradeResolve

  • The job, price and stages signed by both of you before work starts
  • An impartial Master Assessor from that trade inspects the work
  • A dated record of every change, photo and message
  • A clear path to put it right, and evidence if you ever need it
A happy couple shake hands with their builder in their finished kitchen extension

Have the work done with peace of mind.

Ask your tradesperson: “Will you work under TradeResolve?” The good ones have nothing to hide, and the agreement protects you from the first day to the last payment.

Protect your next job

The risk on every job

You did the work. You should get paid for it.

Most customers are great. It only takes one to hold back the final payment over a snag, dispute an extra they asked for, or say the job isn’t finished.

68%of tradespeople are chasing at least one late payment
£2,023average owed to a tradesperson in late payments
57%wrote off at least £1,000 in a year from disputed or withheld payments

Sources: Direct Line business insurance research, Jan 2026; metals4U tradespeople survey, Dec 2025.

A tired tradesman sits in his van with an invoice on the dashboard, frowning at his phone

Sound familiar?

  • The final payment held back over “snags”. Ones that only appeared once the work was done.
  • “While you’re here…” Extras asked for on the day, then argued over at the end.
  • “It isn’t finished.” The most common reasons for withheld payment are rows over the final cost and claims the work isn’t complete.
  • Evenings spent chasing invoices. Time you could be earning, and money you need for staff and suppliers.

Without TradeResolve

  • A quote and a handshake
  • The customer decides what “finished” means
  • Extras argued over at the end
  • Chasing, writing it off, or court on your own

With TradeResolve

  • Your price, stages and payments signed by both of you before you start
  • “Finished” judged by an expert in your trade, against what was agreed
  • Extras logged and agreed in the job file as they happen
  • A fair process the customer signed up to, and evidence if it ever goes further
A smiling tradesman packs his tools into his van at the end of a job, checking his phone

Finish the job. Get paid. Move on.

Put TradeResolve on your quote and show customers you’re happy for your work to be checked. It wins you the job, and protects you right through to the final payment.

Become a Founding Trade

How it works

Most jobs never get past stage 1. That's the point.

  1. 1
    Both sign · start of job

    Agree and sign

    Before work starts, both of you sign the TradeResolve agreement on your phone. It records the job, the price and the payment stages, and commits you both to the resolution process. A copy goes to both email addresses.

    For you: No surprises: the job and price are fixed in writing before anyone picks up a tool.

    For you: Your price, stages and payment terms are signed up front, so “that wasn’t agreed” doesn’t stand.

  2. 2
    Either side can trigger

    Guided steps

    Something's wrong? Report it in the app with photos. You're both walked through set steps with deadlines to respond and put things right. Most issues are sorted here, between you.

    For you: Report a problem with photos the moment you see it. The tradesperson has a set time to respond.

    For you: A snag raised? You get a fair chance and a set time to put it right before anything escalates.

  3. 3
    Escalated

    Master Assessor visit

    Still stuck? We send an impartial TradeResolve Master Assessor, an experienced tradesperson, to inspect the job. They report on the work and what was agreed, and guide both sides on how to put it right.

    For you: A straight answer about your job from someone who knows the trade, not from the person who did the work.

    For you: Judged by someone who’s done your trade for decades, not by the customer’s brother-in-law.

  4. 4
    If it's still unresolved

    TradeResolve Evidence Document

    If a dispute can't be settled through our involvement and guidance, we prepare a full TradeResolve Evidence Document to support a small claims application or other legal proceedings. It's unbiased, factually accurate and a true record of how both parties conducted themselves under the agreement, including all relevant correspondence and communications. Both sides receive the same document.

    For you: If it goes to small claims, you go with an expert’s findings and the full record.

    For you: If money’s owed, you go to small claims with an expert’s findings and a dated record of what was agreed.

    “You can’t be strong if you’re wrong.”

A TradeResolve Master Assessor checks an electrician's consumer unit while the electrician and the customer look onA TradeResolve Master Assessor checks a shower seal with a torch while the plumber points out the joint and the customer watches from the doorway

Every trade, one standard

Whatever the job, it's checked by someone who's done itJudged by someone who's done your trade

No amateurs, no internet experts. Each Master Assessor has spent a career in your trade, so they know what good work looks like and what a fair snag is.

Each Master Assessor is matched to the trade in question, so the person looking at your roof has spent a career on roofs. Same process, same impartiality, whoever you are.

A TradeResolve Master Assessor on a kitchens job with the customer and the tradesperson
KitchensWorktops, units and fitting checked against the quote
A TradeResolve Master Assessor on a roofing job with the customer and the tradesperson
RoofingTiles, flashing and guttering inspected from the ground and the ladder
A TradeResolve Master Assessor on a electrical job with the customer and the tradesperson
ElectricalConsumer units and wiring tested to the regulations
A TradeResolve Master Assessor on a building and brickwork job with the customer and the tradesperson
Building and brickworkLines, levels and workmanship measured, not guessed
A TradeResolve Master Assessor on a driveways and landscaping job with the customer and the tradesperson
Driveways and landscapingFalls, drainage and finish tested on site
A TradeResolve Master Assessor on a plastering and decorating job with the customer and the tradesperson
Plastering and decoratingFinish checked in raking light, the trade way

What it costs

One flat fee for the whole job, far less than the cost of putting a bad job right. Pay it yourself, ask the tradesperson to, or split it 50/50.

One flat fee for the whole job. Build it into your quote, ask the customer to pay it, or split it 50/50. Either way it costs less than chasing one unpaid invoice.

Jobs up to £5,000£49
£5,001 to £15,000£99
£15,001 to £40,000£179
£40,001 to £100,000£299
£
Who pays?
TradeResolve fee£99
Each side pays£49.50

One fee per job, paid once when you both sign. Card payments are taken securely by Stripe.

Master Assessor visit, if it’s ever needed: £265. Paid by whoever asks for the visit. If the Master Assessor’s findings go against the other party, they repay it. Most jobs never need one, so most people never pay it.
An ebony-handled try square with brass rivets and a chrome blade resting on oak

Why the square

Fair and square, for both sides

Every trade marks out with a builder's square. It's how you prove a job is true. Look at our logo: the cut through the shield is a square, and it's also a tick. That's the promise. Work checked by someone who knows what square looks like, and a fair outcome for whoever is in the right.

  • Impartial Master Assessors with decades on the tools
  • Judged against what you both agreed
  • The same rules for customer and trade
A Master Assessor in the navy TradeResolve waterproof jacket and work trousers
A Master Assessor in the navy TradeResolve polo and cap checking tiles with a level
A Master Assessor in the TradeResolve hi-vis vest on a building site

Meet the Master Assessors

Decades on the tools. No side to take.

Our Master Assessors are experienced tradespeople, many retired or semi-retired, who now use that knowledge to look at work fairly. You'll know them by the navy uniform and the photo ID they show at the door.

For you, that means a straight, expert answer about your job, from someone with nothing to gain either way.

For you, that means being judged by a peer who knows the trade, how long things take and what a fair snag is.

  • Proven careers of at least 20 years in their trade, checked before they join
  • Background checked basic DBS and carrying TradeResolve photo ID
  • No conflicts of interest: never assigned to a job involving anyone they know or have worked with
  • Trained in the TradeResolve Standard and our impartiality policy, and insured for the work they do

Read our impartiality policy

Be one of the first in your area

Join the first tradespeople in your area to work under TradeResolve. No fee on your first 3 jobs.

Become a Founding Trade

Questions

Who are the Master Assessors?

Experienced tradespeople, many retired or semi-retired, with long, provable careers in their trade. They're impartial and independent of both parties, and judge the work against what was agreed and recognised trade standards.

Do we have to accept the Master Assessor's findings?

You both agree at the start to follow the process. If a dispute still can't be settled, we prepare a TradeResolve Evidence Document, an unbiased and factual record of the agreement, both parties' conduct and all relevant communications, for use in a small claims application or other legal proceedings.

What if my tradesperson won't use it?

That's up to you. Many customers ask for it before choosing who to hire. A tradesperson who's confident in their work has nothing to lose by agreeing.

Can I get my money back if the work is poor?

TradeResolve doesn't hold or refund money. What you get is an expert, impartial view of the work against what you agreed, guidance on putting it right, and, if needed, an Evidence Document to support a small claims application.

Will the Master Assessor just side with the customer?

No. WeNo. We work for neither side. rsquo;re here for both of you equally. The Master Assessor is an experienced tradesperson who judges the work against what you both agreed and recognised trade standards, and both of you get the same report.

Do I have to use it on every job?

No. Use it where it helps: bigger jobs, new customers, or anyone who's nervous about having work done.

Is this insurance?

No. TradeResolve doesn't pay out compensation. It gives you a fair process, an expert assessment and the evidence to resolve a dispute.

What if nothing goes wrong?

Then you never hear from us. Most jobs run smoothly, and knowing an expert could be called keeps everyone straight.

Can I add notes and photos as the job goes on?

Yes. Once you're signed in to My account, you and the other party can add notes and photos to the shared job file at any time. Every entry is dated and can't be changed afterwards, so the file stays a true record of the job.

What happens to my data?

We only use it to run your agreement and resolve any dispute, and we never sell it. Job files are kept for 6 years after the job closes, then deleted. See our privacy policy.

Can I keep it on my phone?

Yes. Open TradeResolve in your phone's browser and choose "Add to Home Screen". It opens like an app, straight to your jobs.

Ready to start your next job on the same page?Ready to offer TradeResolve on your next quote?

Questions first? Email hello@traderesolve.co.uk.

Protect a job Fill in the agreement form Become a Founding Trade Try a job agreement
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For tradespeople

Become a Founding Trade

Most of your jobs go fine. TradeResolve is for the odd one that doesn't. You and your customer sign one Unified Agreement before you start, so the job, the price and the stages are clear from day one, and if anything ever needs sorting, someone who knows your trade looks at it fairly.

Join as a Founding Trade How it works for you
A TradeResolve Master Assessor on a building and brickwork job with the customer and the tradesperson
TradeResolve
Founding TradeBadge for your quotes, van and socials

The founding offer

  • Open to the first 100 tradespeople in Hertfordshire, Bedfordshire and Buckinghamshire.
  • No TradeResolve fee on your first 3 jobs.
  • The Founding Trade badge to show customers you're happy for your work to be checked.
  • A real say in how TradeResolve works, through a short monthly call with the founder.

Founding terms are a placeholder until confirmed.

What's in it for you

Get paid for what you agreed, and judged fairly

Extras get paid for

Anything added halfway through is logged against the original quote, so "while you're here" jobs don't turn into free work.

Non-payment has a process

If money is held back over snags, it goes to an impartial Master Assessor who knows your trade, not a row on the doorstep.

Win more work

Customers are nervous about builders. Offering TradeResolve on your quote shows you've nothing to hide, and that often wins the job.

A dated record of every job

Notes, photos and changes go into one shared job file that can't be edited afterwards, so the facts are always on record.

How it works

Four steps, and most jobs never need the last one

  1. Sign upFill in the two-minute form. We'll call you to talk it through.
  2. Add it to your quoteOffer TradeResolve with your price. We give you the wording and the badge.
  3. Both sign the agreementYou and the customer sign one Unified Agreement before work starts.
  4. Work as normalIf anything needs sorting, follow the resolution pathway. A Master Assessor visits only if it's needed.

Joining doesn't buy favour. Founding Trades are treated exactly the same as every other tradesperson and every customer. Master Assessors judge the work against the agreement and recognised trade standards, never against who signed up first. That's what makes the badge worth having. Read our impartiality policy.

Who can join

Any trade that works in people's homes

  • Builders, carpenters, plumbers, electricians, roofers, plasterers, decorators, tilers, landscapers, driveway and window fitters, and more
  • Limited companies, partnerships and sole traders
  • Holding the right insurance for your work, and any registrations your trade needs, such as Gas Safe
  • Happy for your work to be checked fairly if it ever comes to it

Questions from tradespeople

What does it cost?

Signing up as a Founding Trade is free. On a protected job the TradeResolve fee is one flat amount based on the job price: £49 up to £5,000, £99 up to £15,000, £179 up to £40,000 and £299 up to £100,000. You agree with your customer who pays it, or split it 50/50. A Master Assessor visit, if one is ever needed, is £265, paid by whoever asks for it and repaid by the other party if the findings go against them. As a Founding Trade there's no fee at all on your first 3 jobs.

Do I have to use it on every job?

No. Use it where it helps: bigger jobs, new customers, or anyone who's nervous about having work done.

What if my customer says no?

That's fine. Nothing changes and you do the job as normal. Most customers like being offered it, because it shows you're confident in your work.

Will the Master Assessor just side with the customer?

No. WeNo. We work for neither side. rsquo;re here for both of you equally. The Master Assessor is an experienced tradesperson who judges the work against what you both agreed and recognised trade standards, and both of you get the same report.

Is this insurance?

No. TradeResolve doesn't pay out. Keep your own insurance. We give you a clear agreement, a fair process and, if it's ever needed, an expert's findings and an Evidence Document.

Fair to the customer. Fair to the tradesperson.

Questions first? Email hello@traderesolve.co.uk.

Join as a Founding Trade
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Protect a job

Ready to protect a real job?

Complete the Unified Agreement together, both sign, and pay the fee securely by card. Start the agreement

The steps below are a demo of how it works. Nothing you enter there is sent to TradeResolve.

Step 1 of 4 · The job

Example details filled in to show how it works.

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My TradeResolve

Demo only. This shows how the account area will work. Anything you add here stays on this device and isn't sent to TradeResolve. Live accounts are coming soon.

Sign in to your job file

Use the email address on your Unified Agreement. We'll recognise whether you're the customer or the tradesperson.

In the live service you'll get a secure one-time sign-in link by email. No passwords to remember.

Try the demo

Demo agreement TR-2026-0142, a kitchen fit. Sign in as either party:

Customer
sam.customer@example.com
Tradesperson
alex.builder@example.com
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Privacy policy

Last updated: 10 November 2026

1. Who we are

TradeResolve is a trading name of COLCI Ltd ("TradeResolve", "we", "us"), a company registered in England and Wales under company number 16771539, registered office 128 City Road, London, EC1V 2NX. We are the controller of the personal data described in this policy.

For anything to do with your data, contact us at privacy@traderesolve.co.uk or write to the address above.

2. The personal data we collect

We do not intentionally collect special category data. Please don't include health or other sensitive information in notes or photos unless it's essential to the job.

3. How and why we use it (our lawful bases)

PurposeLawful basis under UK GDPR
Setting up and running your Unified Agreement and job fileContract: it's necessary to provide the service you've asked for
Running the resolution pathway, arranging a Master Assessor visit and preparing findingsContract
Preparing a TradeResolve Evidence Document and sharing it with both partiesContract, and our legitimate interest in giving both parties an accurate record for legal proceedings
Using the other party's details that appear in your job fileLegitimate interests: both parties need an accurate, shared record of the job
Taking payment and keeping financial recordsContract and legal obligation (tax and accounting law)
Responding to complaints and legal claimsLegitimate interests, and to establish, exercise or defend legal claims
Improving our website with analyticsConsent, which you can withdraw at any time
Sending marketing emailsConsent, or for existing customers, the "soft opt-in" with an unsubscribe link in every message

4. Who we share it with

We never sell your personal data.

5. International transfers

Some of our providers may process data outside the UK. Where they do, we make sure there's an adequacy decision or appropriate safeguards, such as the UK International Data Transfer Agreement or Addendum.

6. How long we keep it

We keep agreements, job files and dispute records for 6 years after the job closes, which reflects the time limit for most contract claims in England and Wales. Financial records are kept for 6 years as required by law. After that, data is securely deleted or anonymised.

7. Your rights

You have the right to: access a copy of your data; have inaccurate data corrected; ask us to delete it; restrict or object to how we use it; receive it in a portable format; and withdraw consent at any time where we rely on consent. Some rights are limited. For example, we can't delete an entry from a shared job file that the other party may need for legal proceedings, but we will explain why if that applies.

To use your rights, email privacy@traderesolve.co.uk. We'll respond within one month. It's free in most cases.

8. Keeping it secure

We use encryption in transit, access controls and reputable providers to protect your data, and job file entries are time-stamped and can't be edited once added.

9. Complaints to the regulator

If you're unhappy with how we've handled your data, please tell us first. You also have the right to complain to the Information Commissioner's Office: ico.org.uk/make-a-complaint, telephone 0303 123 1113.

10. Changes to this policy

We'll post any changes here and update the date at the top. If a change materially affects how we use your data, we'll tell you directly.

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Cookie policy

Last updated: 10 November 2026

What cookies and similar technologies are

Cookies are small files stored on your device. We also use similar browser storage. Some are essential to make the site work. We don’t use analytics, tracking or advertising cookies.

The ones we use

NameTypePurposeHow long
tr_cookie_choiceEssential (browser storage)Remembers your cookie choice so we don't ask on every visit12 months
tr_audEssential (browser storage)Remembers whether you chose to see the site as a customer or a tradespersonUntil you clear it
tr_demo_filesEssential (browser storage)Holds demo job file entries on your own device in the account demoUntil you clear it
Stripe cookiesEssential, set by Stripe at checkoutFraud prevention and secure paymentset by provider

Your choices

We only use essential storage, which the site needs to work, so there is nothing to opt in to. You can block or delete cookies in your browser settings.

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Terms of service

Last updated: 10 November 2026

1. About these terms

These terms apply when you use the TradeResolve website and services, including signing a Unified Agreement. TradeResolve is a trading name of COLCI Ltd, registered in England and Wales, company number 16771539, registered office 128 City Road, London, EC1V 2NX. Contact: hello@traderesolve.co.uk.

2. What TradeResolve is, and isn't

TradeResolve provides a shared agreement, a job file and a structured, impartial resolution pathway for building work, including Master Assessor visits and TradeResolve Evidence Documents. We are not an insurer, a court, an ombudsman, a regulated alternative dispute resolution body or a law firm. We do not guarantee the work of any tradesperson and we do not pay compensation. Nothing in these terms affects your statutory rights.

3. The Unified Agreement

The Unified Agreement is between the customer and the tradesperson. It records the job they have agreed. TradeResolve is not a party to the building contract itself. By signing, both parties agree to follow the TradeResolve resolution pathway if an issue arises, to allow a Master Assessor reasonable access to inspect the work, and to consider TradeResolve's guidance in good faith.

4. The resolution pathway

  1. Guided steps: either party raises an issue in their account. Both parties respond within 7 days and try to put it right.
  2. Master Assessor visit: if it's unresolved, either party can request a visit. The visit costs £265, paid by the party who requests it. If the Master Assessor's findings go against the other party, the other party repays the £265 to the party who paid. We'll aim to arrange a visit within 10 working days of payment.
  3. Findings and guidance: the Master Assessor's findings and our guidance are given to both parties at the same time.
  4. Evidence Document: if the dispute still can't be settled, we prepare a TradeResolve Evidence Document for either party to use in a small claims application or other proceedings. A court decides what weight to give it.

5. Fees and payment

Our fee is a single flat fee per job, based on the agreed job price: £49 for jobs up to £5,000; £99 for £5,001 to £15,000; £179 for £15,001 to £40,000; and £299 for £40,001 to £100,000. Jobs over £100,000 are priced individually. The prices shown are the total you pay. The parties choose who pays the fee when they sign (the customer, the tradesperson, or split 50/50), and it is payable on signing. The agreement becomes active once the fee has been paid in full.

The fee covers the Unified Agreement, the job record and the guided steps of the resolution pathway. A Master Assessor visit costs £265 per visit, paid by the party who requests it. If the Master Assessor's findings go against the other party, the other party must repay the £265 to the party who paid within 14 days. Payments are processed securely by Stripe.

6. Your right to cancel (customers)

If you're a consumer, you can cancel within 14 days of signing without giving a reason, under the Consumer Contracts Regulations 2013. If you ask us to start providing the service within those 14 days, for example by arranging a visit, you'll pay for what we've provided up to the point you cancel. To cancel, email hello@traderesolve.co.uk or use the model cancellation form. You don’t have to use the form; any clear statement that you’re cancelling is enough.

7. Your responsibilities

8. Master Assessors and impartiality

Master Assessors act impartially under our impartiality policy. Their findings are an expert opinion on the work against what was agreed and recognised trade standards. They are not a legal judgment.

9. Our liability

We use reasonable care and skill in providing our services. We're not responsible for the building work, the tradesperson's or customer's conduct, or losses that weren't foreseeable. Our total liability to you is limited to the fee you paid for the job concerned. We don't exclude liability for death or personal injury caused by our negligence, fraud, or anything else that can't be excluded by law.

10. Complaints

If you're unhappy with TradeResolve's own service, please follow our complaints procedure.

11. Changes, law and jurisdiction

We may update these terms and will post changes here. The version you signed applies to your agreement. These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.

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Complaints procedure

Last updated: 10 November 2026

This procedure is for complaints about TradeResolve's own service, for example how we handled your agreement, a Master Assessor's conduct, or how we treated your data. Disputes between a customer and a tradesperson about the building work go through the resolution pathway instead.

How to complain

Email complaints@traderesolve.co.uk. Tell us your agreement reference, what happened and what you'd like us to do.

What happens next

  1. We'll acknowledge your complaint within 3 working days.
  2. Someone not involved in the original matter will look into it.
  3. We'll give you a full written response within 15 working days. If we need longer, we'll explain why and give you a new date.
  4. If you're not satisfied, you can ask for a review by a director, who will respond within 10 working days.

If you're still unhappy

If you are still unhappy after our final response, Citizens Advice can explain your options, including the small claims court. For data protection complaints, you can contact the Information Commissioner's Office at ico.org.uk. Consumers can get free advice from Citizens Advice on 0808 223 1133.

Model cancellation form

If you’re a customer and want to cancel within 14 days of signing, you can copy and send this form. You don’t have to use it.

To: COLCI Ltd, trading as TradeResolve, 128 City Road, London, EC1V 2NX, hello@traderesolve.co.uk

I hereby give notice that I cancel my contract for the supply of the following service: TradeResolve Unified Agreement, reference ______________

Ordered on: ______________

Name of consumer: ______________

Address of consumer: ______________

Signature of consumer (only if this form is sent on paper): ______________

Date: ______________

Wording follows the model form in Schedule 3 to the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

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Impartiality policy

Last updated: 10 November 2026

Impartiality is the whole point of TradeResolve. This policy explains how we make sure neither the customer nor the tradesperson is ever favoured.

Our commitments

Conflicts of interest

Before accepting a job, every Master Assessor confirms they have no connection to either party, including family, friendship, past employment, business dealings or competition in the same local trade within the last 5 years. If a conflict comes to light later, the assessor steps aside and another is appointed at no cost.

Gifts and hospitality

Master Assessors must not accept gifts, payments or hospitality from either party. Any offer is recorded in the job file.

Raising a concern

If you believe a Master Assessor or anyone at TradeResolve hasn't acted impartially, tell us through our complaints procedure. Concerns about impartiality are reviewed by a director who was not involved.

“You can’t be strong if you’re wrong.”

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Accessibility statement

Last updated: 10 November 2026

We want everyone to be able to use TradeResolve, including people who use screen readers, magnification or keyboard navigation.

What we aim for

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA. The site supports text resizing and keyboard navigation, respects your device's reduced-motion setting, and the intro video plays only after you choose to start it.

Known issues

Need something in a different format?

If you need any information in another format, such as large print or over the phone, contact hello@traderesolve.co.uk and we'll help.

This statement was prepared on 10 November 2026 and will be reviewed annually.